Terms of use

These terms of use outline the rules and regulations for the use of www.fanny-s.com website (hereinafter the “website” or “site”) operated by FANI KARAVASSILI which from now on referred as “we”, “us” and “our”,also the users referred as “users”, “customers”, “you” and “him”.

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Overview

The aim of the website is to inform the customers about FANNY S brand and give them the opportunity to get informed about the market and purchase the company’s products. The full contact and communication details (telephone, fax, e-mail) are to be found under the “contact” webpage.

In addition, FANI KARAVASSIL offers this website to provide a high level customer service to the users, including all information, tools and services available from this site to the customers, conditioned upon their acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/or purchasing something from us, the customers agree to be bound by the following terms and conditions (“terms of service”, “terms of use”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms apply to all user of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

The access in any way to the site (including its plane page-view) constitutes acceptance without prejudice of the present terms of use. The customers may contact the company and the website via the contact details available under the “contact” webpage.
The present terms fully comply with the current European and Greek legislation; we preserve the right to alter at our own discretion the present terms of use and every other provision as far as the use of the site is concerned. The use of the site is subject to the terms of use, which are valid at the moment of the use.

Any new features or tools which are added to the current store, shall also be subject to the terms of use. Our store is self-hosted, using an open source online e-commerce platform that allows us to sell our products and services to users. By purchasing any of our products it is self-evident that the customers have read and accepted the present terms. The costumers of this website may choose the products that they wish amongst the offered ones. The products are described with their basic characteristics. We may freely add to and remove products from the site. The mere search of a product does not oblige to its compulsory purchase.

We feel we have the obligation to keep our customers always informed and secured. In case you have any question regarding the present terms please contact us on the tel. +0030 6940008088 or send us an email at the electronic address fannys.customercare@gmail.com.

 

 

Updates to terms of use

We may make changes from time to time to these terms of use so please check back regularly to keep informed of updates. The latest version of these terms of use will always be available on the site. Any new version of these terms of use shall take effect and will govern the use of the site and your relationship with us immediately upon the date of posting. By continuing to use the site, you agree to be bound by the terms of these updates and amendments.

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Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.fanny-s.com.

Your access to and use of the website is also conditioned on your acceptance of and compliance with the privacy policy. Before you continue using the website, we advise you to read our privacy policy regarding our customer data collection. It will help you understand our practices.

Purchase & Payment Terms

Every customer may purchase our products via our website. By agreeing to these terms of service, the user represents that he is at least the age of majority in your state or province of residence, or that he is the age of majority in his state or province of residence and has given us his consent to allow any of his minor dependents to use this site.

The user may not use our products for any illegal or unauthorised purpose nor may, in the use of the service, violate any laws in the user s jurisdiction (including but not limited to copyright laws).

The user must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the terms will result in an immediate termination of the users services.

The customer agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

 

The products’ prices include VAT – if subject to – but they exclude shipping expenses, which are detailed prior to the purchase completion. The users after the selection of a product, fill in the relevant shipping details, choose the payment method and complete the purchase. However, the users prior to the purchase completion may confirm their choices via the electronic basket function, in order to avoid and correct possible mistakes. Next, a confirmation e-mail will be sent to the user/s, which will contain the purchase details (the products, the price, the shipping expenses) and at that time the purchase is completed. The available languages that may be used in the product’s purchase process are Greek and English.

We guarantee that we do not keep records of credit card numbers and their security details, since their entry is taking place to third parties’ secure and certified websites. Thus, we may not be found liable for their possible misuse. However, the pay on delivery method is the basic shipping and payment way for purchases.

 

 

Payments

FANNY S available payment options

• Bank deposit

• Credit cards: Visa, MasterCard, American Express

• Debit cards: Visa, MasterCard and American Express

• Prepaid cards: Visa, MasterCard, American Express, Paypal

 

 

Payment Security

FANNY S  has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.fanny-s.com uses the SSL protocol to secure online business transactions. In this way, all personal information like credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet. FANNY S certificate has been authorised by Thawte, a trusted solution for online security.
SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.

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Shipping methods

We may not be held responsible for possible products’ delivery problems that may occur with its affiliated delivery companies. We will not be responsible for any possible delays in the execution (including the delivery of the products) due to force majeure facts or other unpredictable facts. Indicative examples may be: strikes, terrorist actions, war, stock / transport / production disorders, currency fluctuation, governmental and legislative actions and natural disasters. If these precedents last more than one month, the present may be terminated without incurring any liability to any party.

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Returns policy

If the customer is not satisfied for any reason with his purchase, he may within 7 calendar days period following the receipt of the products to return them to the company, provided that he has contacted the company mentioning his full contact and purchase details, he has filled in the relevant rescission form (available here) and the products are exactly as they were received. In case you want to return a product, it is our brand policy to be able to replace it with any product from our collections.

According to the law, returns are acceptable only if the products were in the condition that they were received, namely if they had not been opened, or their packing remain intact, provided that they are accompanied by the relevant receipt or invoice.

 

Feel free to contact us at +30 6940 008088 or fannys.customercare@gmail.com for any additional information and/or clarification you may require.

 

 

Personal data protection

The user may visit the website without disclosing his identity and without making known any personal detail without his prior expressed consent.

However, the user consents expressly by filling the relevant form to his registration to the website services by submitting his contact details (Full name, Address, E-mail, Telephone) to the company, so as to be deemed as its customer.

The scope of the customers registration is to make purchases and to receive in the future electronic information (eg. Newsletters) by us about issues that concern them, about FANNY S, about his purchases and to enjoy future privileges offered by the company.  Moreover, the company may record the customers’ purchases, in order to upgrade its services and give the chance to the registered customers to access their purchases history.
The company is in line with the provisions of Law 2472/1997 about data protection, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.
Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be deleted from our database immediately after the completion of your order, thus ensuring a higher level of security.

 

The information that had been voluntarily given by the customers are being used by the company in order they have direct and substantial communication with the company, to be given answers to their questions and finally to be served proficiently and their purchases to be executed in the most efficient way. The company does not distribute to any other organisation or associate the e-mail addresses or any other information about its users and its clients.
The company has the right to disclose users’ personal data to third parties that they are not its subsidiaries or connected with it companies exclusively under the following circumstances:
. in order to abide by the law, judgment and state decisions,
. in order to defend and protect its rights or its property,
. in order to act under urgent circumstances with the aim of protecting the security of its users, its servers and locations on the Internet or the public.
The company is obliged to protect personal details and data of the customers.

To this direction it has taken all the appropriate measures as far as their technical security and their processing are concerned.

The personal data that they are being collected are stored in servers of restricted access, which are being controlled by access codes. The company uses special technologies and processes against their loss or misuse and for the prevention of unauthorised access, dissemination, alteration or deletion. However, the company even though has taken any possible measures in order the above mentioned elements to be protected, it cannot guarantee that the already mentioned technologies and processes will never be attacked under any circumstances.
To this direction, if any customer becomes aware of any unlawful, in bad faith, inappropriate or illicit use of personal data, that are being connected in any way with the use of the website, he will be obliged to communicate the relevant facts to the company at no time. In a different case he will be liable himself to the company.

 

Personal data

When the customer visit the site www.fannys.com, we automatically collect information about the individual web pages or products that the user views, what websites or search terms referred the user to the site, and information about how the customer interact with the site. We are using the following technologies:

.“Cookies” are data files that are placed on the users  device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

.“Log files” track actions occurring on the Site, and collect data including the users IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how the users browse the site.

Additionally when the customer make a purchase or attempt to make a purchase through the site, we collect his personal data from him, including name, IP address, billing address, shipping address, payment information (and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card0, email address, and phone number. If you also ask us to issue an invoice you may be asked to give your fiscal number as well. If you do not give us all of the information that we need, we may not be able to complete your order.
We reassure you that we ask the minimum of the data required for the transaction. With the use of the website, you provide your explicit consent to FANNY S to process the relevant personal data in order to fulfil the placed order and you declare that all the information given, are true and accurate.

We use these information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing the customer with invoices and/or order confirmations).  Additionally, we use this information to communicate with the customer, screen the user s orders for potential risk or fraud; and when in line with the preferences the user has shared with us, provides with information or advertising relating to our products or services.

We use the information collected to help us screen for potential risk and fraud (in particular,  IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

 

Sharing your personal information

We share the user Personal Information with third parties to help us use the user Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. 

You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share the user personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect the user rights.

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Property rights

The entire content of the site, including images, graphics, photographs, drawings, texts, products, marks, symbols, is the intellectual property of  FANNY S and is protected by the relevant provisions of Greek, European law and international conventions.

Any modification, copying, distribution, modification, configuration, transfer, sale, republication in any way of any information (in whole or in part), reproduction and retransmission, downloading or exploitation of the contents of the website in any way or by any means for commercial or other purposes is forbidden without the written permission of FANNY S. The appearance of such content on the website should in no way be construed as a transfer or assignment of a license or right to use it.

 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

We shall not be liable to the customer or to any third-party for any modification, price change, suspension or discontinuance of the service.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit/debit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

The customer agrees to provide current, complete and accurate purchase and account information for all purchases made at our site. The customer agrees to promptly update his account and other information, including his email address and phone number, so that we can complete your transactions and contact him as needed.

For more detail, please review our Returns policy.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by the customer will meet his expectations, or that any errors in the service will be corrected.

 

Changes

We reserve the right, at our sole discretion, to update, change or replace from time to time any part of our terms of service by posting updates and changes to our website. It is the customer responsibility to check our website periodically for changes. The continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.

 

Feedback, comments and other submissions

If, at our request, the customer sends certain specific submissions (for example contest entries) or without a request from us he sends creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), he agrees that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that he forwards to us. We are and shall be under no obligation

1. to maintain any comments in confidence; 

2. to pay compensation for any comments; or

3. to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of service.

The customer agrees that his comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. The customer further agrees that his comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. He may not use a false e-mail address, pretend to be someone other than himself, or otherwise mislead us or third-parties as to the origin of any comments. The customer is solely responsible for any comments he makes and their accuracy. We take no responsibility and assume no liability for any comments posted by him or any third-party.

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Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after the customer has submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.

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Prohibited uses

In addition to other prohibitions as set forth in the terms of service, the customer is prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate the customer use of the service or any related website for violating any of the prohibited uses.

Limitation of liability

We endeavour to ensure that the information on this website is correct, however we do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

The customer agrees that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to him.

The customer expressly agrees that his use of, or inability to use, the service is at his sole risk. The service and all products and services delivered to him through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for  use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

To the maximum extent permitted by applicable law, in no case shall FANNY KARAVASSILI or any of  our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from the customer use of any of the service or any products procured using the service, or for any other claim related in any way to his use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

Severability/Termination

Should any part of this sale agreement be held unenforceable or in conflict with the applicable laws or regulations, the invalid or unenforceable part or provision shall be replaced with a provision  which accomplishes, to the extent possible, the original business purpose of such part  or provision in a valid and enforceable manner, and the remainder of this sale agreement shall remain binding upon the parties  hereto.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These terms of service are effective unless and until terminated by either the customer or us. The customer may terminates these terms of service at any time by notifying us that he does no longer wish to use our services, or when he ceases using our site.

If in our sole judgment the customer fails, or we suspect that he has failed, to comply with any term or provision of these terms of service, we also may terminate this agreement at any time without notice and he will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny the customer  access to our services (or any part thereof).

 

Agreement

The failure of us to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision.

These terms of service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these terms of service shall not be construed against the drafting party.

 

Governing law

Our terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Greece.

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Customer rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information may be transferred outside of Europe, including to the United States.

When you place an order through the site, we will maintain your order Information for our records unless and until you ask us to delete this information.

 

Force Majeure

The failure of FANNY S to perform or delay in performance of any obligation under the sale agreement solely by reason of causes beyond its control, including but not limited to: acts of God, acts of government, riots, wars, civil commotions, invasions, terrorist attacks or threat of terrorist attacks, strikes, fire, explosions,  floods, natural disasters, shall not be deemed to be a breach of the sale agreement; Our performance under any contract is deemed to be suspended for the period that any event outside our control continues but in case the cause of delay exceeds more than sixty (60) calendar days, FANNY S will contact you in order to terminate the sale agreement and return all the amounts paid by you.

 

 

Non-personalised information

During the visit to the website may be collected some details that cannot be associated with a particular person (non-personalised), which help the company exclusively to upgrade its services. For instance, the “domains” that the visits to the website are coming from may be recorded for statistic purposes, but in a way that the recorded data remain un-personalised, namely unable to identify the user. That information consist “clickstream” data and it is being used and analysed only as a total for statistic purposes. The above mentioned information is not being examined on a unique users’ basis. The company may use that information to analyse trends and statistics in order to improve its services.

The collection of this information is taking place via the so called “cookies”. This technology does not collect personal information. “Cookies” are usually small text files that are stored on your computer’s browser directory or program data subfolders and may be sent from the Website to the computer’s browser and stored there and they may assist to the identification of the computer but not of the user. “Cookies” may make a visit to the website of the company easier and more interesting for the user. However, the user may, if he wishes, to fully deactivate cookies in his browser. Although in this case, some websites may not work properly.

 

 

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@fanny-s.com.